Complaints Policy

360 Degree Society is the shared mission of Well North Enterprises and Prospect. 

We are committed to providing a high-quality service and welcome feedback about our work. 

How to make a complaint 

If you are unhappy with any aspect of our service, please contact us: 

Email: enquiries@360degreesociety.org  

Please include as much detail as possible about your concern. 

How we handle complaints 

Stage 1 – Initial Review

Your complaint will be handled by the Project Lead responsible for the service. We aim to: 

• Acknowledge your complaint within 3 Business Days 

• Review and investigate where appropriate 

• Provide a response within 30 Business Days of confirming the complaint will proceed to investigation 

Stage 2 – Appeal 

If you are not satisfied with the outcome, you may request a review by our Chief Executive Officer within 15 Business Days of our response. We aim to respond within 30 Business Days of receiving the appeal. 

Our approach 

We treat complaints seriously, fairly and confidentially. Raising a concern will not affect your future access to our services. 

Copies of our Complaints Policy and Complaints Procedure are available on request.